Incompetent CD-R King

Incompetence is one of my pet peeves. Another is a team of apathetic, phlegmatic sales people.

Over a month ago, on the 12th of January to be exact, I decided to replace my tiny, slim mouse with a sturdier model. I was killing time in Glorietta so I headed to the nearest CD-R King shop to check out their products. I saw a traditional looking mouse (Re: bulky) and bought it. It conked out on me after a week and a half.

It says in my receipt that I only have a week to get a replacement, but my product has a 3-month warranty. I was rushing to meet an important deadline at that time and was only able to go back to CD-R King Glorietta 1 on the 5th of February. I filled out a form and they said that it would be ready after a week.

So after 8 days I headed back to their kiosk to pick-up my unit. There were 3 girls manning the counter. It was mid-afternoon, a slow hour for them; they were chitchatting when I came. One of them stood up to talk to me; she had a bored expression on her face. She lackadaisically took my receipt and the copy of the repair form. She pawed through a large plastic bag and, in under a second, returned the paper to me and said, “Ma’am, it’s not here. Just come back again.” I raised an eyebrow but kept my composure. I asked her to carefully check their stocks again and patiently reminded her that she told me that it would be ready after a week. She looked like she was going to bust a vein, sighed heavily, and ransacked the bag once more. Who could blame her for getting annoyed—I was keeping her from her busy schedule of prattling with the other equally occupied ladies. She found another bag underneath to rummage, half-heartedly opened it and took a peek. She screamed at the other sales girls and asked for help and they ignored her. After a minute, she scratched her head, gave up, and turned to me, “Ma’am, it’s really not here. Just come back again.” I asked her when and she said she didn’t know and added, “Just pass by whenever.” I requested if she could call the main office and ask them when my mouse would be ready. She answered, “We don’t have a phone.” I wanted to pounce on her but decided against it. I didn’t want to waste my precious energy on her. So I decided to leave and informed her that I will be back in a week. I urged her to follow up my item. She nodded and joined the cackling ladies.

Another week passes and I return to Glorietta 1. There were more people this time so I had to wait in line for a bit. I faced the phlegmatic girl once more. I handed her the receipt and she went through her unenthused hunting routine. She went through 3 plastic bags and a box and came up with nothing. She told me to just come back. The crowd milling about was growing and I was in a rush; I had no desire to deal with her further. I reminded her that it should have been ready a week ago and told her to follow it up ASAP.

Yesterday I took one last trip to the kiosk. Bored-girl took the receipt again, rustling of plastic was heard, and she turned and talked to a new character in the set who was sitting in the middle twiddling with her mobile (the manager, I presumed), and left the kiosk without a word. She came back after 15 minutes with a brand new mouse. She gave it to me and explained that they were just going to replace mine. I asked her what happened to my unit and she said she didn’t know. She pushed the new one under my nose and said that I’ll just have to get this. It looked nothing like the one I had—sure, it’s all black and pretty—but it was minuscule.

Now, I am not known for my patience so this whole experience has been somewhat of an improvement in the development of my character. Almost a month of waiting and dealing with incompetent people and heads still haven’t rolled—a definite improvement on my part. But one can only change so much. I felt my face burn in anger. I took a deep breath and looked at the girl. I imagined she saw hellfire in my eyes; she flinched and shrunk a bit. I don’t like to scream unless I am watching a football match, so I quietly asked her if they could give me the same model as the one I got before, the one they were supposed to fix but had mysteriously disappeared. She hesitated and said that this was the only available model at that time so this was the only replacement that they could give. I don’t like to explain the obvious especially when I have to do it to someone who has been there the whole time, but when you are dealing with an inept person you have no other choice but to talk to her as if she were a five-year old—you don’t let a customer wait for almost a month, waste her time going back and forth to their store, and then, in the end, without offering a valid explanation, substitute the product with another model. I quietly but firmly demanded for the right replacement.

Bored-girl petulantly insisted that I take the new one. I ignored her and called for the lady manager sitting in the center of the kiosk. She was the worst of the bunch, I quickly realized; she did not even bother to get her fat ass off her seat. She repeated Bored-girl’s spiel and added that I could choose another model from their display case if I didn’t like the one they were giving me. It was locked and none of the girls offered to open it. Another five year old, another freaking explanation. I was holding the line, I knew, but I refused to budge. I can only hope that I scared off potential customers. I ended my account again with a demand for the same model or a full refund. I was within my rights to do so. Manager-Ogre, still firmly planted in her plastic chair, offered to order the unit from the main branch. They could have it within the week. What?!?!? And go back there and deal with them again? I refused and asked for the replacement or the money NOW. CD-R King has gazillion of branches in Makati alone, so why not check them all? With much bleating and baaaah-ing, she finally stood up and approached me. She was going to call the other branches in the Glorietta area and check if they have it.

They handed me the model I asked for after 20 minutes. I had to wait for another 15 before I could leave because Bored girl misplaced the receipt. She insisted that she gave it back to me and I just glared at her. She found it in the cash box. Don’t ask me how it ended up there.

Does one have to raise hell in order to get what one wants? The entire hullabaloo could have been avoided if only they had done their job. I don’t expect sales people to do high kicks and cartwheels or whip out their pompoms when they see a customer, but their lackluster performance is extremely irritating. Their job is to sell and to attend to their customers. They don’t even have to smile if they don’t want to—they just need to know their products and procedures. Why can’t they act like professionals? Is that too much to ask? Don’t they have a system?

Sigh. But I’ve said my piece.

Lessons learned: 1) Never buy anything from CD-R King again. 2) Don’t go for cheap—it’s not worth the effort. 3) Patience is an overrated virtue. 4) Sometimes, it’s really not good to be “nice.” 5) Don’t go against your nature—if you are a “dragona” go ahead and be one.

P.S. The mouse is working, but I suspect that they gave me a used one. It has 2 stickers underneath it (indicating the date of purchase). One part (when the palm rests) has scratches on it—imperceptible, but still there. I do not want to deal with them anymore so I will just take this one. I think I’ve wasted enough of my time on them as it is.

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8 Responses to “Incompetent CD-R King”

  1. Joseph Rudy Lacuata Says:

    To whom might it concern,

    Hello! I would just like to clarify that I did not recieve any problems with what so ever products that I have purchased from CD-R King. From my keyboards, to the optical mouse, headset of the headphone to my speakers, & USB hub. Everything was working out properly.

    It was unfortunate that such an occurence happened to you in the past. My products that are CD-R King based haven’t experienced anything that is not that familiar. It has been two years since I purchased CD-R King products and I do not find any problems with it whatsoever.

    Maybe I was just fortunate to be able to have products with good quality.

    Thank you and Good Day.

    Yours,
    JRL

  2. magicpoppet Says:

    Good for you.

  3. OpticBackup Says:

    the name of the store is cd-r king, so I dont trust anything there that arent cds/dvds. get stuff there that you need in large quantities, to be used as misc backup, not to be used often and for sensitive data.

  4. Bok B. Says:

    Hey there. I read your post and I really understand how you feel. The products I bought were ok, based from what I’ve experienced. However, sobranng bagal ang service sa CD-R King! Their sales people are not trained how to get along with their customers. I tried emailing them (may customer service ek-ek sila), but even in that, I can’t even contact them. There is no contact number or address of their main office and right now, it’s really just pissing me off.

  5. Tina L. Says:

    Thanks for your experience. It has been helpful..Since I was planning to buy a wireless mouse at cd-r king. Now, I have realized to buy a branded one..I will not settle for something more cheap but tiresome..

  6. magicpoppet Says:

    Glad I could help. Yeah, just spend a bit more on the mouse. You’d spare yourself the headache of dealing with the folks at CD-R King. Worth the investment! :)

  7. Kukay Says:

    Agree ako jan. Experienced the menopausal-ladies-service.

    http://mrsbrightside87.multiply.com/journal/item/12/Kairita_ang_isang_store_sa_Robinsons_Los_Banos_?replies_read=1

  8. darkhorse Says:

    wala akong masabi in regards with their products but minsan naka kaduda in.3 yrs na akong parokyano ng cd-r king until now subrang bagal ng kanilang service an thats the fact.

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